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Posts from the ‘IT’ Category

When Technology Fails

By Rachel E. Wobrak, University of Maryland

We’re very lucky these days that we have all kinds of technology to help us do our jobs better and more efficiently. Some of us are more apt to jump in and try new technology while others are a little unsure of new resources and how to use them. I think we can all agree we love technology, when it works, but when it doesn’t, that’s another story. What is supposed to make our lives easier can sometimes make them more stressful or more difficult.

Recently I found myself in a few of these situations. My graduate assistant and I have wanted to better utilize the technology we have available to us when organizing panels. She found someone who could participate virtually on the panel in addition to our in person panelists. It was great until we could see the panelist, but we couldn’t hear her and she couldn’t hear us. Eventually we just had to start the panel and my grad continued to trouble shoot until we finally decided to simply call her on the phone and put her on speaker. Other presentations/panels recently we’ve run into similar technology issues, once we forgot to select which audio to use so we had video and no audio and the next time we were diligent to make sure we figured out the audio, but the video wouldn’t work. You’d think this would be a little easier sometimes. I’ve been co-chair of the Technology committee for two years now and I still have trouble. I am not immune to these problems and I like to think I’m fairly comfortable with technology.

I say all this because when we reach these road blocks, it can be easy to say why bother and not attempt to use the technology the next time because you think it will let you down. I’m willing to admit that I’ve been frustrated in the moment and have thought about giving up and not bothering the next time. So, instead, I decided to make this the focus of my blog piece in an effort to encourage others to fight through that frustration. That’s my plan; I will be back at it with my fall programming to try to get it right, because I know it will be an invaluable tool for our students that can’t make it to the presentation/panel.

To make it easier, I have some tips for powering through frustration to get the technology to do what you want it to and to help us all do our jobs better.

  1. Form a Committee: It’s easy to give up when it feels like it’s just you vs the technology, but if it’s you and a colleague or you and a small group of people that want to learn how best to use the technology, you’re sure to motivate each other to learn how to best use the resources you have. More minds are better than one anyway, right?
  2. Google Common Problems: I know it sounds simplistic but this can sometimes be a really successful approach, especially if it’s something a number of people using the same tool have struggled with.
  3. Reach out to others: If you’re still stuck, try your IT department or manager, talk to other colleagues, or even reach out to EACE friends/colleagues to see who has experience with this same tool.
  4. Hold Training Sessions: Once the technology has been mastered (or at least it’s better understood), share the knowledge! Teach others how to use it so they feel more comfortable with the tool(s).
  5. Try, try again: Don’t let one set back keep you from figuring it out!


Rachel Wobrak is a Program Director at the University Career Center & The President’s Promise at the University of Maryland. She works with the College of Computer, Mathematical & Natural Sciences developing programming/events, meeting with students and collaborating with faculty, staff and employers. She assists with the office’s social media presence by managing the Center’s Pinterest account. She’s a Co-Chair of the EACE Technology Committee and soon to be on the Board as the Director of College Member Services. Rachel has her MEd from the University of Florida in Student Personnel in Higher Education and her BA from the University of Maryland in Classics (proof you can find a great career with any major). Please feel free to connect with her on Twitter or LinkedIn.



Twitter Chats – Let’s Share Some Best Practices

The Technology committee hosts a monthly Twitter chat on Career Services & College Recruiting topics of importance to our EACE membership. In case you missed it, our November Twitter chat covered “Career Services Management Systems – Tips, Trends, and Best Practices”. With over 15 EACE member participants, CSM systems represented on the chat included Symplicity, GradLeaders, Handshake, and Purple Briefcase.

Read more

Tech Corner: 3 Apps I Can’t Live Without

EACE Blog contribution by Rachel Wobrak, Program Director, University of Maryland’s University Career Center & The President’s Promise

For the purposes of this blog post, these are three apps that help my productivity and keep me organized. Obviously, there are a ton of apps and websites I could mention here, but these three I use every day; well two I use every day and a new one I just discovered that I think will quickly fit that description. A big reason I like all three of these is because they can easily be used across multiple devices. All have web versions and app versions for your phone. I find they’re all a great way to keep organized across multiple devices when at work, home or on the go. You can share things from your home or work computer with your phone or ipad, vice versa or any combination. Another big plus…all have free versions that get a lot done. Some of these may not be new to you, but I will briefly sing their praises here.





If you’re like me and love a good to-do list, this is an app to pay attention to. It works in an outline format, very simple. You won’t get pretty graphics or colors. It is, quite simply, a white screen with black type, but it’s great for managing home and work projects. You can easily collapse topics or zoom in to see only what you want to see at any given time. You can have separate categories for work and home and as many subcategories and levels of indentation and bullet points under each that you’d like. They’ve got a really great tutorial video.


It’s really helpful when managing tasks or ideas. I’ve already started brainstorming programs I want to put together over the next academic year and have bullets underneath each for people I need to talk to, tasks to complete, and things to think about over the summer as I begin planning these programs.



I’ve used Dropbox for a number of years now. I know there are a ton of different things you can do with it and I’m probably a more basic user, but still feel I use it a lot. It’s an app to store and share

files, pictures, etc. It’s great to be able to access certain files at home, work and on my phone. I also put my most important documents there as a backup cloud storage. You get 2GB for free and by referring people you can earn more free space. You can also always pay for more space. I really like that I can have pictures I take on my phone automatically back up to my Dropbox account until I have the time to back them up on my home computer or external hard drive.

Dropbox is great for sharing files and contributing to work with another person. You can create a folder and share only its contents or simply share one document. It’s also great if I start a project on one computer and plan to finish it up or need to send it from another computer. For example an EACE blog post I might have started on my personal laptop but put finishing touches and submitted from my work computer.



This is quickly becoming my new favorite app. When answering email or scrolling through Facebook or Twitter on my phone, I often find myself opening a new window in my phone’s browser when I find an article or website that I want to read. Sometimes I don’t have time to read it in that moment and don’t want to forget to come back to it. This turns into a long, long list of tabs on my phone’s browser or an email to myself with a link to open later. Pocket is my new answer. I can move them out of my browser, store them in one place (accessible by any of my devices) and tag them to make the list easier to sift through. There is an extension to create a button right on your browser on your computer or you can download the app to your phone and allow your phone’s browser to integrate and save directly to Pocket instead of opening too many tabs. I only just put it on my computer and phone yesterday and already I’ve found I’m using it a ton. I’m a big Pinterest user for articles, ideas or pictures I want to keep and store in specific boards for a longer period of time, but I find this is the perfect answer to articles I want to keep temporarily to easily find again later when I have a moment.


I’d love to hear what apps or websites work for you or if you have a different way you use these same apps. Please list them in the comments below or feel free to reach out to me on twitter. I love to learn about a good tool/resource.


Idea for this blog borrowed from:



Rachel Wobrak

Rachel Wobrak

Rachel Wobrak has been a Program Director at the University Career Center & The President’s Promise since 2010. She works with the College of Computer, Mathematical & Natural Sciences. She assists with the office’s social media presence by managing the Center’s Pinterest account. She’s a member of the EACE Technology Committee. Rachel has her MEd from the University of Florida in Student Personnel in Higher Education and her BA from the University of Maryland in Classics (proof you can find a great career with any major). Please feel free to connect with her on Twitter or LinkedIn.


Tech Corner: “Hangout with Us”Google+ Hangouts & Live Stream OnAir

EACE Blog contribution by Mary Alice Barrows, Assistant Director at William Paterson University of New Jersey

Google Hangouts have become a popular resource for both personal and professional use in 2015. We have seen an array of programs ranging from admissions Q&A sessions to employer/alumni panels. As an avid user of Google Hangouts, I wanted to explore practical uses for this platform in our career service offices. Read more

Tech Corner: Always looking for Ideas to Promote Career Center Events to Students…..

EACE Blog contribution by Carolyn Sutphin, Employer Relations & Events Coordinator at Radford University

Trying to think of ways to promote your next career fair or on campus recruitment? How do you get students to participate? Here a few ideas to get the word out:

-Create a video of what the student should expect at your next career fair. Share with the student the floor plan, the agenda for the day.. How to prepare for the fair, and how to network with the recruiters. Host your video on Vimeo and YouTube. Upload to your Center’s Facebook page and the Center’s website.

-Have a workshop 3-4 days prior to the event. Let the students know what to expect and how to prepare for the event.

-Give away door prizes. Students and employers both love free stuff. Start with a blog post to describe the door prize(s) and then how to participate. In the post invite students to participate in one of two ways—first through a tweet contest or second through Instagram. It gets students involved and builds student’s interest in your event.

-Use Pinterest to post pictures from previous events. Upload infographics to your board to prepare the students for the event.

-Ask other departments on campus to promote your event on their accounts such as Facebook and Twitter.

-Advertise on monitors around campus. Students like visual more so than having to read a lot of text.

-Have an information table in your student center and promote your events at that time. At your table have flyers and freebies for the student to take away with them. Free food always brings students to the table.

-Post your event on your Center’s social media sites such as Facebook, Twitter, Instagram and Pinterest.

We’re always looking for ideas and suggestions. Please feel free to share your comments and suggestions on how to get student’s attending events and taking advantage of on campus recruiting.


Carolyn-SutphinCarolyn Sutphin has worked at Radford University for 34 years and obtained her Bachelors and Master’s degree while working full-time on campus.  In 2005 she began working in the  Career Center as the Database Manager/Web Developer and several years later became the Employer Relations and Events Coordinator for the department.  She received her Master of Science in Educational Technology from Radford University.  She is a member of the EACE Technology Committee.  Please feel free to connect with her on LinkedIn or Twitter.


Tech Corner: Building Your Network and Personal Brand Through Twitterchats

EACE Blog contribution by Mary Alice Barrows, Assistant Director at William Paterson University of New Jersey

Credit: Mary Alice Barrows

We’ve all heard the phrase “It’s not what you know, it’s who you know”. In the age of Google, building one’s personal brand online and building a network of professionals has become essential. Building that professional network, however, can be a daunting task. Social media has opened up a brand new set of ways that we can do this. One of those methodologies is taking part in twitterchats.

The 411: What Is A Twitterchat?

A twitterchat is a conversation that takes place via Twitter. It’s a popular way to connect an audience to a topic of shared interest utilizing a single hashtag to share your thoughts  and participate in conversation with one another.

Why Twitterchats?

Twitterchats cover nearly every topic conceivable and generally take only an hour of your time. They usually use a basic question and answer system and host a guest (often a professional in the field of the twitterchat’s topic). By connecting you to multiple people within a topic of one’s interest – Twitterchats open the door to building new relationships. Additionally, these new Twitter relationships can transfer over to a new LinkedIn connection and expand your network further on a different social platform.

From Career Development Perspective On Twitterchats

As career professionals, we encourage our students to reflect and research their passions, fields of interest or industries of choice. Furthermore, we challenge them to engage, connect and build relationships with professionals in those chosen fields of interest. Twitterchats are the perfect platform to do all of the above.

In short, twitterchats can be a vehicle for students to:

  • Showcase Knowledge:

○             Twitter chats allow students to showcase their expertise on a topic and puts skills or talents on display.

  • Learn From Experts:

○             Simply by following a Twitterchat students can gain key knowledge from experts in the field.

  • Make Connections and Build Relationships:

○             Even by asking questions, students open the doors of opportunity and build potential connections (even mentors).

  • Build Their Personal Brand:

○             By making yourself visible through knowledge sharing, students begin to put their imprint on the web

Don’t Be Shy – Join In!

Let me get a bit personal. When I first started tweetchatting, I was very concerned that I wouldn’t add any value to the chats I was taking part in. After watching a chat or two, I began to become comfortable and soon began to take part.

Once you start to jump in, you find yourself immersed in conversation through the sharing of ideas and connecting with others interested in the same topics and fields as yourself. It’s a learning and sharing experience all-in-one.

I invite you to join us for our next #EACE Twitter chat on February 10, 2015 at 12pm.

For more information on some additional twitterchats and resources for students (or you), here’s some helpful information.

Tweetchat Websites and Resources


Suggested Tweetchats

  • #MillennialTalk (Tuesdays at 8 p.m. EST)
  • #LinkedinChat (Tuesdays at 8 p.m. EST)
  • #Internpro (Monday’s at 9 p.m. EST)
  • #CareerServChat (Thursdays at 9 p.m. EST)
Mary Alice Barrow

Mary Alice Barrow

Mary Alice Barrows is an Assistant Director at William Paterson University of New Jersey where she acts as member of the employer relations team and works directly with undergraduate, graduate students, and alumni from the Cotsakos College of Business & The College of Arts, & Communications. Prior to working at WPUNJ, Mary Alice served as the Career Development Specialist at King’s College, in Wilkes-Barre, PA.  Mary Alice received her Master of Science Degree in Higher Education and Bachelor of Arts Degree in History/Secondary Education from Marywood University in Scranton, PA.  You can connect with Mary Alice via LinkedIn:  Or via Twitter @Mabarrows

Tech Corner: Engaging Students in a Whole New Way: Cornell’s College of Agriculture & Life Sciences’ New Technology Has Students Chatting

EACE Blog contribution by Nadia Dovi, Assistant Director, Cornell University’s Engineering Co-op & Career Services

Students receive A LOT of emails, an overwhelming number, really.  I didn’t realize this until I found a lost cellphone on campus and opened the email inbox to try to identify the owner.  I must have scrolled through 20+ messages from various Cornell listservs before finding a personal email.  In a recent survey, 25% of our students reported receiving 10-15 university-related emails on a given day.  And while we’d like to think that students spend considerable time reading our painstakingly crafted, time-sensitive, “high priority” emails, the reality is, they aren’t.  Students don’t read their emails, at least, not all of them.  Recently, one of our students admitted that when he wakes up in the morning, he opens his email and marks all of his messages as read without reading a single one! Read more

Tech Corner: Symplicity’s CSM & Student Tracking for Career Fairs

EACE Blog contribution by Adrian Sanchez, Systems Coordinator at American University

au-symplicityThis article will focus on how the American University Career Center uses the Symplicity Career Fair & Kiosk Modules for student attendee tracking purposes during their semesterly Job & Internship Fairs.

Many EACE members already use Symplicity’s Career Services Manager (CSM) for a myriad of things on a daily basis, while other EACE members may use similar career services solutions such as CSO. The Career Fair Manager and Kiosk are two additional modules for Symplicity’s CSM and add to what is already a powerful arsenal of career services solutions. Symplicity sells both modules separately from their main and modular CSM packages so some CSM users may not have access to the module. 

The Career Fair Module:

The AU Career Center’s Job & Internship fairs are created on the Career Fair Manager Read more

Tech Corner: Does Pinterest Have A Place in Promoting our Career Center?

EACE Blog contribution by Carolyn Sutphin, Employer Relations & Events Coordinator at Radford University

PinterestThere is so much social media out there, how do you decide what to use to promote your services and get students engaged?   If you are like most offices, you’re short staffed and overworked. So step back and decide what works best for your office and what your students are using.

One reason to think about using Pinterest is because it is one of the top fastest growing social media with our younger generation (and older people like it too). For the younger generation it appeals to their visual learning style. The visual layout is amazing for sharing photos, displaying infographics and linking to articles. Pinterest is easy to use and only takes a few minutes a day to keep it active. Pinterest can be used in class presentations, and workshops to promote Career Center Resources and events. It’s easy to increase your following by inviting students to repin your pins.

How do you get started after you create an account for your Center? Your first step Read more

How can you serve veterans better?

Do you hire veterans?

Do you serve a veteran population of students and alumni on campus?

Learn how you can better serve this important population today!

courtenay-verretIn honor of Veterans Day today, EACE is proud to sponsor a TwitterChat conversation on how to better serve veterans.  Join colleagues today at 12pm ET in a TwitterChat led by Courtenay Verret, Social Recruiting Strategist and Vendor Programs Associate at American Red Cross National Headquarters, to learn how you can serve veterans better.

Join the #EACE chat today!


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